Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mohamedkhalifhashi@gmail.com. Please note
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mohamedkhalifhashi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mohamedkhalifhashi@gmail.com.

Return & Refund Policy (English)

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition as received
Unworn or unused
With tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

To start a return, contact us at mohamedkhalifhashi@gmail.com.

Items sent back without first requesting a return will not be accepted.

Refund Policy

Refunds are not allowed.

A full refund will only be issued if:

The item arrives defective
The item arrives damaged
You receive the wrong item

In these cases, please contact us immediately upon receipt with details and, if possible, photos of the issue. Once verified, we will process a full refund to the original payment method.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned under any circumstances:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If your return is accepted, you may place a new order separately for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may request a return within 14 days of receiving the item.

Please note: Even within the 14-day cooling-off period, refunds are not provided, unless the item is defective, damaged, or incorrect upon arrival.

Contact

For all return or refund inquiries, contact us at:
📧 mohamedkhalifhashi@gmail.com

Rückgabe- und Erstattungsrichtlinie (Deutsch)

Rückgaben

Wir bieten ein 30-tägiges Rückgaberecht an. Du hast 30 Tage nach Erhalt deiner Bestellung Zeit, eine Rückgabe anzufordern.

Voraussetzungen für eine Rückgabe:

ungetragen und unbenutzt
im Originalzustand
mit Etiketten
in der Originalverpackung
mit Kaufnachweis

Um eine Rückgabe zu starten, kontaktiere uns bitte unter:
mohamedkhalifhashi@gmail.com

Rücksendungen ohne vorherige Genehmigung werden nicht akzeptiert.

Erstattungsrichtlinie

Rückerstattungen sind grundsätzlich ausgeschlossen.

Eine vollständige Rückerstattung erfolgt ausschließlich, wenn:

der Artikel defekt geliefert wurde
der Artikel beschädigt angekommen ist
ein falscher Artikel geliefert wurde

Bitte kontaktiere uns in diesen Fällen unverzüglich nach Erhalt der Ware. Nach Prüfung des Falls wird eine vollständige Rückerstattung auf das ursprüngliche Zahlungsmittel veranlasst.

Schäden und Probleme

Bitte überprüfe deine Bestellung sofort nach Erhalt.
Bei Defekten, Schäden oder Falschlieferungen kontaktiere uns bitte umgehend, damit wir das Problem prüfen können.

Ausnahmen / Nicht rückgabefähige Artikel

Von der Rückgabe ausgeschlossen sind: